Shipping policy

Shipping Information

At Chroma Éclat, we strive to deliver your fashion items with care and efficiency. Please review our shipping policy below for detailed information about delivery times, costs, and tracking.

Shipping Destinations

We currently ship to most countries worldwide. During checkout, please verify if we deliver to your location by entering your shipping address.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Custom-made items may require additional processing time.

Shipping Methods & Delivery Times

• Standard Shipping: 5-17 business days

Delivery times are estimates and may vary depending on your location and customs processing.

Shipping Costs

Shipping fees are calculated based on:

• Destination country
• Package weight and dimensions
• Selected shipping method

Free standard shipping is available for orders over $100 USD to eligible countries.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on our website or the carrier's website.

Customs & Import Duties

International shipments may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

Shipping Restrictions

Some items may have shipping restrictions based on destination country regulations. If we cannot ship a specific item to your location, we will notify you during checkout.

Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact our customer service team within 14 days of delivery for assistance.

Holiday Shipping

During peak seasons and holidays, processing and delivery times may be extended. We recommend placing orders early to ensure timely delivery.