Faq
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, choose your size and color (if applicable), then proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure online transactions.
Can I modify or cancel my order?
You may request order modifications within 1 hour of purchase by contacting our customer service. Once your order enters processing, changes cannot be made.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days). Shipping costs vary depending on destination and package weight.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by country (typically 7-14 business days). Customers are responsible for any customs duties or taxes.
How can I track my order?
You'll receive a tracking number via email once your order ships. Use this number on our website or the carrier's website to monitor your package.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached. Swimwear and lingerie must have hygiene seals intact.
How do I initiate a return?
Log into your account, go to 'My Orders' and select 'Return Item'. Follow the instructions to print your return label and ship items back to us.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend measuring yourself and comparing to our charts for best fit.
Are your products true to color?
We make every effort to display colors accurately, but monitor settings may vary. If color is crucial, please refer to the color name/description rather than relying solely on images.
How should I care for my garments?
Care instructions are listed on each product page and on garment tags. We recommend following these instructions to maintain quality and longevity of your items.
Account & Technical
How do I reset my password?
Click 'Forgot Password' on the login page and enter your email address. You'll receive instructions to create a new password.
Why can't I add items to my cart?
This may occur if an item is out of stock. Please check product availability or try clearing your browser cookies and cache.
Is my personal information secure?
We use industry-standard SSL encryption to protect all transactions. Your payment details are processed through secure payment gateways and are never stored on our servers.